{"id":37,"date":"2026-08-11T20:10:04","date_gmt":"2026-08-11T20:10:04","guid":{"rendered":"https:\/\/vuelodelcondor.com.ar\/?page_id=37"},"modified":"2026-08-24T12:22:39","modified_gmt":"2026-08-24T12:22:39","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/vuelodelcondor.com.ar\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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HELP<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know before, during, and after your tour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n

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How do I book a tour? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can book directly from our website by selecting the tour, date, and number of passengers. You can also reach us via WhatsApp or email for personalized assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How far in advance should I book? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We recommend booking at least 48 hours in advance, especially during high season (November to March). Many tours have limited spots and fill up quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I receive my booking confirmation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once payment is confirmed, you'll receive a voucher by email with the service details, meeting point, and time. Save it on your phone to show on the day of the tour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We accept Mercado Pago, bank transfer, cash (in-office), and Visa, Mastercard, and American Express debit\/credit cards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I pay online from abroad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. We accept international card payments through Mercado Pago and other secure gateways. The entire transaction is carried out in an encrypted environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are transfers included? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It depends on the tour. Each listing clearly states whether the round-trip hotel transfer is included or optional\/additional. If in doubt, feel free to ask us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if the weather is bad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Tours run in rain or light wind. Only in cases of extreme weather conditions (that put safety at risk) will a tour be rescheduled or canceled \u2014 we'll notify you in advance and offer a date change or refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the cancellation policy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Cancellations made more than 48 hours in advance receive a full refund. Between 48 and 24 hours, 50% is withheld. Less than 24 hours or a no-show, no refund. Force majeure cases are evaluated individually.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are the tours suitable for children? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Most are, especially the low-difficulty ones. Some specific activities (such as Viedma Adventure with mini-trekking) have a minimum age of 8. Check each listing or contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What clothing and gear should I bring? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In Patagonia the weather changes quickly. We recommend dressing in layers: thermal base layer, fleece, and windbreaker\/waterproof jacket. Closed, comfortable shoes, a hat, gloves, sunglasses, and sunscreen. For ice tours, waterproof trekking boots.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if my flight is delayed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Let us know as soon as you have news and we'll coordinate rescheduling your transfer or tour at no extra cost (subject to availability).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you offer airport transfers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. We offer private in\/out transfer service to and from El Calafate International Airport, for up to 4 passengers per vehicle. Book with your flight number.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do the rates include taxes and park entrance fees? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Published rates include the services detailed in each tour. Entrance to Los Glaciares National Park is paid separately, in cash, at the park entrance on the day of your visit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I contact you during my stay? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We're available on WhatsApp at +54 9 2966 788108 Monday to Friday from 8 AM to 9 PM, and Saturdays and Sundays from 9 AM to 3 PM. You can also visit us at 25 de Mayo 51, El Calafate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

AYUDA Preguntas frecuentes Todo lo que necesit\u00e1s saber antes, durante y despu\u00e9s de tu excursi\u00f3n. \u00bfC\u00f3mo reservo una excursi\u00f3n? Pod\u00e9s reservar directamente desde nuestra web seleccionando la excursi\u00f3n, la fecha y la cantidad de pasajeros. Tambi\u00e9n pod\u00e9s escribirnos por WhatsApp o mail para asistencia personalizada. \u00bfCon cuanta anticipaci\u00f3n conviene reservar? Recomendamos reservar con al menos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":10,"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":220,"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/pages\/37\/revisions\/220"}],"wp:attachment":[{"href":"https:\/\/vuelodelcondor.com.ar\/en\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}